Privacy Policy

Last updated: January 1, 2026

Katsubet (operated at katsubet-play.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it. By using our website and services, you agree to the practices described here.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy laws. If you're playing from Ontario, additional requirements under iGaming Ontario may also apply to how we handle your data.

1. Who We Are

When this policy refers to 'Katsubet', 'we', 'us', or 'our', it means the operator of katsubet-play.com. If you have questions about this policy or how your data is handled, you can reach our privacy team at the contact details provided at the bottom of this page.

2. Information We Collect

We collect personal information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use our site.

Information you provide to us includes:

Your full name, date of birth, and residential address
Email address and phone number
Government-issued ID documents for identity verification
Payment information, including banking details or e-wallet credentials
Any communications you send to our support team

Information we collect automatically includes:

Your IP address and approximate location
Browser type, device type, and operating system
Pages you visit on our site and how long you spend on them
Login times and session data
Cookies and similar tracking technologies (see our Cookie Policy for details)

3. Why We Collect Your Information

We don't collect data for the sake of it. Everything we gather serves a specific purpose.

To create and manage your account
To verify your identity and age, as required by Canadian gambling regulations
To process deposits and withdrawals
To detect and prevent fraud, money laundering, and problem gambling
To comply with legal and regulatory obligations, including those set by iGaming Ontario
To send you service-related communications and, where you've opted in, promotional offers
To improve our platform and troubleshoot technical issues

4. Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal information. In some cases, we process data because it's necessary to fulfil a contract with you (like running your account), or because we have a legal obligation to do so. You can withdraw consent at any time, though doing so may affect your ability to use our services.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances.

We may share your data with:

Payment processors and financial institutions to handle transactions
Identity verification and fraud prevention services
Regulatory bodies, including iGaming Ontario, when required by law
Law enforcement or government agencies when legally compelled to do so
Third-party service providers who help us run our platform, under strict data processing agreements

Any third party we share data with is required to protect it and use it only for the purposes we've specified.

6. Keeping Your Data Safe

We use industry-standard security measures to protect your personal information. This includes SSL encryption, secure servers, and access controls that limit who within our organisation can view your data. That said, no system is completely foolproof, and we can't guarantee absolute security. We encourage you to use a strong, unique password for your Katsubet account and to contact us immediately if you suspect any unauthorised access.

7. How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a period afterward as required by law. Canadian anti-money laundering regulations typically require us to retain certain records for at least five years. Once data is no longer needed, we securely delete or anonymise it.

8. Your Rights

As a Canadian resident, you have rights over your personal information. You can:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Withdraw your consent to certain types of processing
Request that we delete your data, subject to legal retention requirements
File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your data

To exercise any of these rights, contact our privacy team using the details below. We'll respond within 30 days.

9. Children's Privacy

Our services are strictly for adults aged 18 and over (19+ in some provinces). We do not knowingly collect personal information from anyone under the legal gambling age. If we discover that a minor has provided us with personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date at the top. If the changes are significant, we'll let you know by email or through a notice on our site.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the support section at katsubet-play.com. We're here to help.

Katsubet is committed to responsible gambling. If you or someone you know needs support, visit ConnexOntario at connexontario.ca or the Responsible Gambling Council at responsiblegambling.org. 18+. Please gamble responsibly.